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What is VoIP

VoIP stands for Voice over Internet Protocol. It is also referred to as IP Telephony or Internet Telephony. It is another way of making phone calls, but the main difference is the calls traverse the internet instead of the public switched telephone network (PSTN). This makes business telephony very inexpensive, and in some cases completely free. The ‘phone’ part is not always present anymore, as you can communicate without a telephone set (by using standard software on a computer with a microphone and speakers). For those that prefer the look and feel of a telephone, VoIP telephones are available, with greatly enhanced functionality compared to an analog set.

VoIP has a lot of advantages over the traditional phone system. The main reason people are so massively switching to VoIP technology is the cost. VoIP is extremely inexpensive relative to traditional analog telephone lines. In addition, calls can be routed through the internet (to other VoIP systems) at no cost. This allows a business with multiple physical sites to to have free intra-office calls.

In general, VoIP facilitates extremely inexpensive calls to the traditional PSTN because most of the routing is done over the internet, instead of long distance lines. With your own VoIP server, and Coltarus Halo’s services, the client will gain access to wholesale rates that run as inexpensive as 0.5 cents per minute. Our VoIP server also contains all of the functionality of a private branch exchange (PBX). This allows a customer to have as many internal extensions as they need, with advanced features like auto-attendants (press 1 for sales, press 2 for support), hosting your own conference server, voice-mail to email, outbound call centers, and more.

There are many ways of using VoIP technology. It all depends on where and how you will be making the calls. It could be at home, at work, in your corporate network, during a travel and even on the beach. The way you make calls varies with the VoIP service you use

Each of our systems is individually created to customer specifications while keeping in mind future growth.

A highlight of the features that can be added to our system follows:

  • Auto Attendant: a recording can be played to an inbound call that gives customers options. Extensions can be dialed. Options can send calls to local extensions, voice mail, conference numbers, queues, or external numbers like a cell phone. Think of this as the standard “Press 1 for Sales, 2 for Support ...”.

  • Announcements: setup a recording for the auto attendant that provides announcement to callers

  • Call Detail Records: provides various reporting capabilities to see who called, when, call length, etc. These can be exported to .csv (Excel) file.

  • Call Forward: incoming calls can be forwarded to another extension or to any phone number automatically

  • Call Monitoring: view which extensions are currently in a call

  • Call Parking: send a call to a more permanent hold location to allow a co-worker to take the call. A common example is usually tied in with an intercom and a receptionist - “We have a sales call on line 3”

  • Call Queuing: can load calls into queues so they can be answered in the order they came into the queue. Call agents are scheduled (based on business criteria), and calls are automatically routed.

  • Call Recordings: to record all or some calls or parts of the call

  • Call Routing: can send the call different directions or perform actions based on reading the caller id info or other call information

  • Call Transfer: these can be announced (optionally to the caller), or blind

  • Call Waiting

  • Caller ID: support and customization for supporting providers

  • Conferences: Conference 'rooms' can be configured, optionally with secure with a PIN number. This allows inbound callers (when provided the information) to enter a set of numbers to join a conference. Conferences may optionally be recorded.

  • Direct Inward System Access (DISA): ability to call into the system put in a pin code and then call back outbound. This allows you to mask your mobile phone's Caller ID, or access inexpensive VoIP rates from any telephone.

  • Do Not Disturb (DND): sends call directly to voice mail

  • Eavesdrop: allows a manager to eavesdrop on an employees live phone calls. Usually this is used in call center applications, so a manager can coach an employee on how to handle the call. It is usually configured such that the incoming caller can't hear the manager speaking, but the call agent can.

  • Fax: can send or receive faxes. Requires a provider that can successfully transmit and receive faxes.

  • Follow-me: rings a desk phone for so many rings then tries a cell phone when a call comes in

  • Hardware support: for standard phones lines, high capacity lines T1/E1/PRI, and ability to use standard phones such a cordless phone. Most unlocked VoIP handsets are also supported.

  • Inbound Routes: custom routes to direct calls depending on caller ID and interface by which a call arrives. These can be used to provide direct numbers to employees, or special conferences.

  • Interactive Directory Listing

  • Intercom paging extension: a special internal extension can be created that will send the call over a speaker system

  • Original phone numbers: can be ported and maintained

  • Music On Hold: can add .wav files including music or even a business sales message. Optionally, this can be configured to use the sound card input line to stream a radio station to your music on hold.

  • Paging for phones that support it (Polycom, Linksys, SNOM, and others): this automatically turns on the speakerphone when the special extension is dialed

  • Hunt Groups: ring multiple internal extensions and external numbers simultaneously or in succession. Hunt Groups can also prefix the Caller ID name so that you can tell where the call came from. This feature also has the option to announce the caller, or require a pin number.

  • Remote Office Support: a remote location can register extensions and use a centralized phone system or communicate freely between systems

  • Route by Caller ID: when a call comes in the call can be routed based on the destination number, Caller ID and other factors. For example, certain clients can be routed to a special after hours menu.

  • Text-to-Speech: can be customized to provide any information to caller. This can even be configured to read RSS feeds (so your website can be automatically read over the telephone system). Good quality Text-to-Speech requires a commercial 3rd party software and voice.

  • Three-way Calling

  • Timer Conditions: allow setting up of different time patterns for call handling. It allows you to direct after hours calls differently than calls during working hours for example.

  • Voice Mail: can be accessed from anywhere, and optionally sent as an email attachment

  • Remote Support: the PBX can be managed with a web interface locally or remotely. Portable Extensions can be answered anywhere with a VoIP phone, soft phone, and standard phone or cordless. Calls from remote extensions to any internal extension are free.